Problem Solving TechniquesFramework & Process
Problem solving is a valuable skill that can really only be learnt, and perfected, through continual practice. A wide range of problem solving models and techniques are available to assist in evaluating and solving diverse problems of varying degrees of complexity.
you are encouraged to find the model which best works for you – one that is flexible and can be adapted to suit your own specific circumstances. Over time, your model of choice should become an automatic and integral part of your working practices.
There are four basic steps in solving a problem:
Defining the problem.
Generating alternatives.
Evaluating and selecting alternatives.
Implementing solutions.
different methods of problem solving techniques will be discussed during the training sections
The training was very engaging with activities and sharing sessions. The trainer used real examples that made it easy to understand and follow. We gained detailed explanations of KPI elements, scoring, weightage, and step-by-step guidelines for setting KPIs. The course also covered defining departmental KPIs, applying SMART goals and leading indicators, and strategies to convince employees to accept the KPI system.
