ISO 9001:2015Management System Standard
ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
The training was very engaging with activities and sharing sessions. The trainer used real examples that made it easy to understand and follow. We gained detailed explanations of KPI elements, scoring, weightage, and step-by-step guidelines for setting KPIs. The course also covered defining departmental KPIs, applying SMART goals and leading indicators, and strategies to convince employees to accept the KPI system.
